Smiling From the Wrists Down: Customer Service for Developers

Heather L White (22.Apr.2017 at 14:00, 50 min)
Talk at Lone Star PHP 2017 (English - US)

Rating: 4 of 5

Are you an experienced developer that is now in charge of other business tasks maybe as part of a small business or startup? Customer service can be tricky and leave a lasting impression. Come learn from first-hand experience what to expect, how to answer the question that is meant- not the one that is asked, and how to effectively communicate with your customer and achieve a better outcome for all.

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Comments

Rating: 4 of 5

25.Apr.2017 at 14:28 by Bob Phillips (33 comments) via Web2 LIVE

good stuff. In my experience as a developer; if I'm involved in communicating with the customer (outside of requirements) its a production issue/bug. I would love some insights on how to communicate with the business line while 'the application is down'.

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